Policies

At Nueva Piel, we believe in transparency, quality, and standing behind every product we create. Please review our store policies below.

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Shipping Policy

• Processing Time: All orders are processed within 1–3 business days.

• Carrier & Tracking: Orders are shipped via USPS. You will receive a tracking number via email once your order has been fulfilled.

• Delivery Estimates: Standard delivery typically takes 2–5 business days, depending on your location.

• Domestic Shipping: We currently ship exclusively within the United States.

• Issues in Transit: If your order is delayed, lost, or damaged, please contact us at info@nuevapiel1.com. We will work with you to resolve the issue promptly.

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Returns & Exchanges

If at any time you are not satisfied with the product, simply return the unused portion of your product and we will refund your full purchase price excluding shipping.

• Damaged Items: If your product arrives damaged or defective, please contact us within 7 days of delivery. Please include photos of the damage and your order number so we can arrange a replacement.

• Concerns: If you are unhappy with your experience, please reach out. We always aim to find a fair and helpful solution.

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Refund Policy

100% Customer Satisfaction Guarantee. If you are not satisfied with your purchase, simply return the unused portion of your product, and we will refund the full purchase price.

• Processing: Refunds are issued to the original payment method.

• Timeline: Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.

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Privacy Policy

We value your trust and respect your privacy.

• Data Collection: Personal information collected during checkout (name, email, address, and payment details) is used solely to fulfill your order and provide customer support.

• Third Parties: We do not sell, trade, or share your personal information with outside parties.

• Communications: If you join our mailing list, you may opt out or unsubscribe at any time using the link at the bottom of our emails.

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Product Use Disclaimer

Nueva Piel products are formulated with high-quality botanical oils and natural minerals. To ensure the best experience:

• Patch Test: Always perform a patch test on a small area of skin before full use.

• Sensitivity: Discontinue use immediately if irritation occurs.

• Medical Advice: Consult a healthcare professional if you have known skin conditions or severe allergies.

• General Note: These products are intended for cosmetic use and are not designed to diagnose, treat, cure, or prevent any medical condition.

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Contact Information

For questions, concerns, or customer service inquiries, please reach out to us:

Business Name: Nueva Piel

Email: info@nuevapiel1.com

We are committed to providing the highest level of care for our customers.